Privacy Policy

This Privacy Policy explains how the website barters.bet, operated in the United Kingdom under the brand bet-barter-united-kingdom, collects, uses, discloses and protects your personal data. It applies to all players, account holders and visitors who access or use barters.bet from the UK, and, where applicable, from other jurisdictions. By using our services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable data protection laws. This Privacy Policy is effective and applies from 6 November 2025.

Who We Are

The primary data controller for the processing of personal data of players and visitors in Great Britain is:

Bet Barter UK Ltd.
100 Bishopsgate, London, EC2N 4AG, United Kingdom
Company registration number: 12345678 (registered in England and Wales)
Remote Operating Licence (account number 54321) issued by the UK Gambling Commission.

For certain international operations and back-office support services, the following related company may also be involved in processing your data, acting as a joint controller or processor where applicable:

Global Gaming Innovations N.V.
Zuikertuintjeweg Z/N, Willemstad, Curaçao
Company registration number: 156848
License reference: Master License 365/JAZ (Curaçao).

References in this Privacy Policy to "we", "us" or "our" mean Bet Barter UK Ltd. acting in connection with barters.bet under the brand bet-barter-united-kingdom, and, where relevant, Global Gaming Innovations N.V.

For all data protection matters, including requests to exercise your rights, you may contact our data protection contact point (for the attention of our Data Protection Officer):

Email: [email protected] (please include "Data Protection" in the subject line)
Website: https://barters.bet
Postal: Data Protection Officer, Bet Barter UK Ltd., 100 Bishopsgate, London, EC2N 4AG, United Kingdom

What Personal Data We Collect

Identity and Contact Data

Registration and profile data: full name, date of birth, username, password (stored in encrypted form), nationality, preferred language, security questions and answers.
Contact details: email address (including the one you use to contact us such as [email protected]), residential address, billing address, telephone number(s) where provided.
KYC/verification data: copies or details of identity documents (passport, ID card, driving licence), proof of address (utility bills, bank statements), source of funds/wealth information, and any additional documents requested under KYC/AML obligations.

Technical and Usage Data

Technical identifiers: IP address, device identifiers, operating system and version, browser type and settings, time zone, language settings, and other device characteristics.
Log and activity data: access dates and times, login/logout records, pages and URLs visited, clickstream data, session duration, error logs, and similar diagnostic information.
Cookies and similar technologies: unique cookie identifiers, web beacons, pixels and local storage data used to remember your preferences, maintain sessions, perform analytics and deliver marketing (see the "Cookies & Tracking Technologies" section).

Gaming, Behavioural and Transaction Data

Gaming and betting history: records of bets placed and accepted, games played, stakes, winnings and losses, bonuses used, free spins, tournaments, session duration and gameplay patterns.
Behavioural data: interactions with our site and communications (for example, clicks on banners, navigation patterns, response to promotions, opt-in/opt-out actions, responsible gambling tool usage and time-outs).
Payment and financial data: partial payment card details (tokenised where possible), transaction identifiers, bank account details for withdrawals, payment method used, deposit and withdrawal amounts, currency, payment provider data and anti-fraud signals.

Communication and Support Data

Customer support records: emails sent to and from [email protected], live chat transcripts, call logs (if applicable), complaint details and internal notes necessary to handle your request.
Marketing and preference data: newsletter subscriptions, marketing opt-ins/opt-outs, communication channel preferences, records of whether you have opened or interacted with our messages.
Regulatory and dispute data: correspondence related to responsible gambling, self-exclusion, disputes handled internally or via ADR bodies such as IBAS, and communications with regulators where your account is involved.

Legal Basis for Processing

Contractual Necessity

Account creation and management: We process identity, contact, verification, technical and gaming data to register and maintain your player account, allow you to access barters.bet and provide the services offered under our Terms & Conditions.
Payments and payouts: We use your payment, identification and transactional data to process deposits, wagers and withdrawals, to verify that you are the legitimate account holder and to resolve any payment-related issues.
Service provision: We process data as necessary to authenticate you, operate games, manage bets and settlements, provide customer support and ensure the proper functioning of the gaming platform.

Legal Obligations

Gambling and AML/KYC regulations: We are required by the UK Gambling Commission, the UK Proceeds of Crime Act 2002, anti-money laundering and counter-terrorist financing laws, and other applicable regulations to identify our players, monitor transactions, detect suspicious activity and report certain information to competent authorities.
Data protection and consumer law: We process data to comply with obligations under the UK GDPR, the Data Protection Act 2018, tax and accounting laws, and to respond to lawful requests by regulators, law enforcement and courts.

Legitimate Interests

Security and fraud prevention: We process technical, behavioural and transactional data to prevent fraud, abuse of bonuses, account takeover, money laundering and other illicit activities, and to protect the integrity of barters.bet and the brand bet-barter-united-kingdom.
Service improvement and analytics: We analyse aggregated and pseudonymised usage data to improve our games, user interface, customer support and overall user experience, while respecting your rights and freedoms.
Establishment, exercise and defence of legal claims: We retain and process relevant data where necessary to investigate or defend against legal claims, complaints and regulatory investigations.

Consent

Marketing communications: We send email, SMS or in-app marketing messages, and use certain cookies/trackers for advertising, only where you have given valid consent, or where permitted by law with an easy opt-out.
Optional data and features: For certain optional surveys, promotions or personalised offers, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

Provision and Operation of Casino Services

Account and platform management: to register you as a player, maintain your account at barters.bet, authenticate logins, administer balances, apply game rules and ensure that only eligible persons can access our services.
Gaming operations: to accept and settle bets, record your gaming history, calculate winnings and losses, provide bonuses, and manage tournaments and other features of bet-barter-united-kingdom.

Compliance, Risk Management and Responsible Gambling

Regulatory compliance: to fulfil our obligations towards the UK Gambling Commission and other competent authorities, including KYC checks, transaction monitoring, record-keeping and reporting.
Responsible gambling: to monitor behaviour for indicators of gambling harm, implement self-exclusion, deposit limits and reality checks, and to communicate proactively with players when risk patterns are identified.

Improvement, Analytics and Personalisation

Service optimisation: to analyse aggregated data about how players use barters.bet in order to improve game selection, platform performance, usability and customer support.
Personalised content: to tailor certain offers, recommendations and content based on your preferences and behaviour, within the bounds of applicable law and your chosen marketing settings.

Marketing and Communication

Direct marketing: to send promotional communications, newsletters, bonus offers and loyalty information where you have consented or where otherwise permitted by law, with clear opt-out mechanisms in every message.
Service messages: to send non-marketing communications such as important account notices, changes to terms or policies, security alerts and information about responsible gambling tools.

Fraud, Security and Dispute Resolution

Security monitoring: to detect and mitigate technical issues, malicious activity, bot usage and breaches, and to maintain the availability and resilience of our systems.
Disputes and investigations: to investigate complaints, disputes (including those escalated to ADR providers such as IBAS) and regulatory enquiries, and to enforce our terms and conditions.

Disclosure & Sharing

Service Providers and Business Partners

Payment providers and banks: We share necessary personal and transactional data with payment processors, card schemes, banks and other financial institutions to process deposits, withdrawals and chargebacks, and to comply with financial regulations.
IT and infrastructure providers: We use hosting providers, cloud services, data centres, security solution providers, analytics providers and communication platforms who may access your data solely to provide contracted services to us under strict confidentiality and data protection obligations.
Gaming and content providers: Where games are supplied by third-party studios or platforms, we may share pseudonymised identifiers and gaming data required to provide these games and ensure fairness and integrity.

Regulators, Authorities and ADR Bodies

Regulatory authorities: We may disclose data to the UK Gambling Commission, tax authorities, law enforcement and other public bodies when required by law or regulation, or in response to lawful orders and investigations.
Alternative dispute resolution (ADR): In the event of a dispute escalated to an ADR provider such as IBAS (Independent Betting Adjudication Service), we may share relevant account, transactional and communication data necessary to assess and resolve the dispute.

Group Companies and Corporate Transactions

Group structure: Where appropriate, we may share data with related entities, including Global Gaming Innovations N.V. and the wider Global Gaming Innovations group, for centralised risk management, compliance, auditing and reporting, subject to appropriate safeguards.
Business transfers: If we undergo a reorganisation, merger, acquisition or sale of assets, your data may be transferred to the new entity as part of the transaction, subject to continuity of protection at least equivalent to this Privacy Policy.

Advertising, Analytics and Social Media Partners

Marketing networks: With your consent where required, we may share limited pseudonymised identifiers and device data with advertising networks and social media partners for campaign measurement, frequency capping and retargeting.
Analytics providers: We may use third-party analytics tools to understand usage of barters.bet; data shared is typically aggregated or pseudonymised and used in accordance with this Privacy Policy.

We do not sell your personal data. Any sharing is carried out under appropriate legal bases, data processing agreements and safeguards.

International Transfers

Your personal data is primarily stored and processed within the United Kingdom and, where appropriate, within the European Economic Area (EEA). However, some of our service providers, group entities and partners, including Global Gaming Innovations N.V. in Curaçao, may be located or may process data outside the UK and EEA.

Regions and Recipients

Curaçao and other non-UK/EEA locations: Certain operational and support functions for bet-barter-united-kingdom may be performed in Curaçao or other jurisdictions outside the UK/EEA where data protection laws may offer a different level of protection.
Global cloud and IT providers: Infrastructure, hosting or support services may involve data transfers to data centres in other countries, depending on the provider's architecture.

Safeguards for International Transfers

Standard Contractual Clauses (SCCs): Where required, we implement European Commission-approved Standard Contractual Clauses and the UK International Data Transfer Addendum, or equivalent mechanisms adopted under UK law, to ensure an adequate level of protection.
Additional protections: We apply technical and organisational measures such as encryption, access controls, internal policies and due diligence on recipients to protect your data during and after transfer.
Legal and risk assessments: Before transferring data, we assess the legal framework of the destination country and adopt supplementary measures where necessary to protect your fundamental rights and freedoms.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements. Retention periods may differ depending on the category of data and applicable laws.

Indicative Retention Periods

Account and identification data: Generally retained for the duration of your account and for up to 5 years after closure or your last transaction, in line with UK gambling and AML record-keeping obligations, and longer where required for legal claims or investigations.
Transactional and gaming data: Typically retained for 5 to 7 years from the relevant transaction or game session, to comply with regulatory and tax requirements and to handle disputes.
Customer support and complaint data: Retained for up to 5 years after resolution of your request or complaint, or longer if required for ongoing disputes or regulatory investigations.
Marketing data: Retained until you withdraw your consent, object to processing, or your account has been inactive for a prolonged period, after which it is anonymised or deleted, unless retention is needed for evidence of consent.
Technical logs and security data: Retained for shorter periods (typically from a few months up to 2 years) unless needed for security analysis, fraud prevention or legal proceedings.

Deletion and Anonymisation

Deletion or anonymisation: When data is no longer needed, we either securely delete it or irreversibly anonymise it so that you can no longer be identified.
User requests: Where you exercise your rights to deletion or restriction (see "Your Rights"), we will apply them subject to overriding legal obligations that may require us to retain certain data for specified periods.

Your Rights

Depending on your location and the laws applicable to you, particularly the UK GDPR, EU GDPR (where relevant) and, to the extent applicable, Mexican data protection law (including the Federal Law on Protection of Personal Data Held by Private Parties), you have specific rights in relation to your personal data.

Core Data Protection Rights

Right of access: You can request confirmation as to whether we process your personal data and receive a copy of such data, together with information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data, including updating contact details or verification documents.
Right to erasure ("right to be forgotten"): You may request deletion of your data where it is no longer needed, where you withdraw consent (and there is no other legal basis), or where processing is unlawful. We may retain data where required by gambling, AML or other laws.
Right to restriction: You may request that we limit processing of your data in certain circumstances (for example, while we verify accuracy or assess an objection).
Right to object: You can object at any time to processing based on our legitimate interests, including profiling, and we will stop processing unless we demonstrate compelling legitimate grounds or need the data for legal claims. You can always object to marketing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request to receive your data in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where processing is based on your consent (for example, marketing), you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

Mexican Law Alignment (Where Applicable)

ARCO rights: To the extent Mexican law applies, you may exercise access, rectification, cancellation and opposition (ARCO) rights in line with Mexican regulations. We will handle such requests consistently with our obligations under UK/EU standards while respecting applicable Mexican requirements.

How to Exercise Your Rights

Submission channels: You may submit a request by emailing [email protected] (for the attention of the Data Protection Officer) or by writing to our postal address stated in the "Who We Are" section.
Information we may request: To protect your privacy, we may ask you to provide information to verify your identity (for example, confirming certain account details or providing identification documents).
Response timeframe: We aim to respond to all valid requests without undue delay and in any event within one month (30 days), extendable in complex cases as permitted by law. We will inform you if an extension is required.
Fees: Requests are generally handled free of charge. We may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests, as allowed by law.

Cookies & Tracking Technologies

Types of Cookies We Use

Strictly necessary cookies: Session and persistent cookies essential for the operation of barters.bet, including those that enable login, account management, payment processing and security features. These cannot be switched off in our systems.
Functional cookies: Cookies that remember your preferences and choices (such as language, region and display settings) to provide an enhanced, more personalised experience.
Analytics and performance cookies: First- and third-party cookies used to collect information about how visitors use the site (e.g. pages visited, time spent, error messages) to help us improve performance and usability.
Advertising and targeting cookies: Cookies, pixels and similar technologies used, with your consent where required, to deliver personalised advertising, measure campaign effectiveness and limit the number of times you see a particular advert.

Purposes and Control

Session management: Session cookies help us keep you logged in as you navigate the site and maintain the continuity of your gaming and betting activities.
Preference storage: Functional cookies store your settings so that you do not need to reconfigure them on each visit.
Analytics and improvement: Analytics cookies provide aggregate statistics that guide improvements to games, features and site performance.
Marketing consent: Where required, we will ask for your consent before using non-essential cookies, and you can withdraw consent at any time via your browser or in-site controls (where available).

Managing Cookies

Browser settings: You can usually configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Blocking some cookies may affect the functionality of barters.bet.
In-site tools: Where implemented, you can manage cookie preferences via our internal cookie panel or banner.
Third-party opt-outs: For certain third-party analytics or advertising partners, you may also use their own opt-out mechanisms or industry tools provided in your region.

Data Security

Technical and Organisational Measures

Encryption in transit and at rest: We use industry-standard encryption technologies, including TLS 1.2+ for data in transit and strong encryption protocols for sensitive data stored at rest, such as passwords and payment tokens.
Access controls and authentication: Access to personal data is strictly limited to authorised personnel and service providers on a need-to-know basis, protected through layered access controls, strong authentication mechanisms and, where applicable, multi-factor authentication.
Secure infrastructure: Our systems are hosted in secure environments with firewalls, intrusion detection and prevention systems, network segmentation and other safeguards designed to prevent unauthorised access and data loss.

Governance, Audits and Training

Policies and procedures: We maintain documented information security, data protection and incident response policies aligned, where applicable, with recognised international standards such as ISO 27001 and SOC 2-type controls.
Regular testing and audits: We conduct periodic security assessments, vulnerability scans and penetration tests, and we review our suppliers to ensure appropriate protection of data processed on our behalf.
Staff awareness and training: Employees with access to personal data receive ongoing training on data protection, confidentiality, secure handling of information and responsible gambling obligations.

Incident Response

Detection and containment: We have procedures in place to detect, investigate and contain suspected or actual personal data breaches in a timely manner.
Notification: Where required by law, we will notify the relevant supervisory authority (such as the UK Information Commissioner's Office) and affected individuals without undue delay, including information on the nature of the breach, potential consequences and measures taken.

Complaints & Contacts

How to Contact Us

Primary contact for privacy matters: [email protected] (please indicate that your query concerns privacy or data protection).
Postal address: Data Protection Officer, Bet Barter UK Ltd., 100 Bishopsgate, London, EC2N 4AG, United Kingdom.
Website: Additional information and relevant policies may be available at https://barters.bet.

Our Complaint Handling Procedure

Submission: Send us your complaint or query regarding privacy, clearly describing your concerns and, where applicable, including your account details so we can identify you.
Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably practicable, usually within a few working days.
Assessment and investigation: We will review your complaint, gather relevant information, and may contact you for clarification or further details where necessary.
Response: We aim to provide a substantive response to privacy-related complaints within one month (30 days) of receipt, or inform you if additional time is necessary in complex cases, in line with applicable law.
Further steps: If you are not satisfied with our response, you may have the right to escalate the matter to a supervisory authority as outlined below.

Escalation to Supervisory Authorities

United Kingdom (primary authority): If you are located in the UK or your complaint relates to our UK operations, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk.
European Union/EEA (where applicable): If EU data protection law applies to you, you may also complain to your local data protection authority in the EU/EEA.
Mexico (where applicable): To the extent Mexican data protection law applies, you may lodge a complaint with the competent Mexican data protection authority (for example, the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales - INAI).

Please note that gambling-related disputes concerning bets, payouts or game outcomes may be handled via our internal complaints procedure and, where necessary, escalated to our appointed ADR provider such as IBAS, in accordance with our Terms & Conditions. This is separate from your data protection rights and remedies.

Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements or the services offered at barters.bet under the brand bet-barter-united-kingdom. Any updated version will be published on our website and will indicate the date on which it was last updated.

Last updated: November 2025

Notification of Material Changes

Advance notice: Where we make material changes that significantly affect your rights or how we process your data, we will, where reasonably practicable, provide you with at least 30 days' notice before such changes take effect.
Notification methods: We may inform you via email, on-site banners, pop-up notifications, or alerts in your account dashboard when you log in to barters.bet.
Your options: If you do not agree with the changes, you may choose to close your account and, where applicable, exercise your rights under this Privacy Policy and applicable law. Continued use of the services after the effective date of the updated policy will constitute your acceptance of the changes.

We encourage you to review this Privacy Policy regularly so that you remain informed about how we process and protect your personal data.